Refund policy

Return Policy for Got Bish (Y2H Pty Ltd) Last Updated: Jan 2026 

 

Thank you for shopping with Got Bish, trading under Y2H Pty Ltd. We are committed to providing you with high-quality products. Please review our return policy below, which applies to all purchases made through our website.

1. Damaged or Defective Products

At Got Bish, we take great care to ensure our products reach you in perfect condition. However, in the unlikely event that you receive a damaged or defective product, we will replace it free of charge.

To qualify for a replacement:
- You must notify us of the damage or defect within 7 days of receiving your order.
- You must provide clear photographic evidence showing the damage or defect of the product. This should include:
  - Photos of the damaged product from different angles.
  - A photo of your driver's license or valid ID next to the damaged product to confirm your identity.
- Please do not return smashed glass or broken items; we only require photos and identification for damaged or defective products.

Replacement Process:
1. Contact us via email at info@gotbish.com.au within 7 days of receiving your order.
2. Provide your order number, photos of the damaged product, and a photo of your driver’s license or ID next to the product.
3. Once your claim is approved, we will arrange for a replacement to be sent to you at no additional cost.

Refunds are not available for damaged or defective items, only replacements.

2. Shipping Costs for Returns

- Damaged or Defective Products: If your product is damaged upon arrival, we will cover the cost of return shipping.

 

3. How to Contact Us

For any questions regarding our return policy or if you need to request a replacement for a damaged or defective item, please reach out to us at:

- Email: info@gotbish.com.au
- Phone: (02) 46479570

4. Warranty

Got Bish offers no express warranty beyond replacing damaged or defective products as outlined above. Our liability is limited to the replacement of products only.